The Health Bot Service is a SaaS solution that empowers Microsoft partners to build and deploy compliant, AI-powered health agents, allowing them to offer their users intelligent, personalized access to health-related information and interactions through a natural conversation experience. The Health Bot Service is ideal for partners such as healthcare providers, pharmaceutical companies, telemedicine providers, and health insurers. Using the service, these partners can embed a "health bot instance" in their systems to empower their patients, nurses, doctors, and other representatives to interact with medical information systems, allowing the partner to improve processes, services, and outcomes, and reduce costs. Users interact with the chat bot via text or voice in a self-service manner. The Health Bot Service implements natural language understanding (NLP) and artificial intelligence (AI) technologies to understand the users' intent and provide accurate information. For example, the Health Bot Service can help users with symptom checking. The service contains a built-in comprehensive medical database, including triage protocols. The partner's health bot instance can also be easily extended to include the partner's own scenarios and integrate with many other IT systems and data sources.