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Healthcare Bot



South Africa

Digital Volunteer

Healthcare Bot service empowers healthcare organizations to build and deploy an AI-powered, compliant, conversational healthcare experience at scale.


The Health Bot Service is a SaaS solution that empowers Microsoft partners to build and deploy compliant, AI-powered health agents, allowing them to offer their users intelligent, personalized access to health-related information and interactions through a natural conversation experience. The Health Bot Service is ideal for partners such as healthcare providers, pharmaceutical companies, telemedicine providers, and health insurers. Using the service, these partners can embed a "health bot instance" in their systems to empower their patients, nurses, doctors, and other representatives to interact with medical information systems, allowing the partner to improve processes, services, and outcomes, and reduce costs. Users interact with the chat bot via text or voice in a self-service manner. The Health Bot Service implements natural language understanding (NLP) and artificial intelligence (AI) technologies to understand the users' intent and provide accurate information. For example, the Health Bot Service can help users with symptom checking. The service contains a built-in comprehensive medical database, including triage protocols. The partner's health bot instance can also be easily extended to include the partner's own scenarios and integrate with many other IT systems and data sources.

There's an enormous opportunity to use intelligent health bot instances to make healthcare more efficient. Microsoft is on a mission to democratize AI, and doing this well means tailoring to the needs of specific industries. Today, for example, it's particularly difficult for our healthcare partners to build health bot instances that address the stringent compliance and regulatory requirements of their industry, and to integrate complex medical terms with natural language processing tools. The Microsoft Health Bot Service makes this simple by providing an extensible and easy to use management portal that partners can use to build health bot instances with an array of healthcare-specific configuration options, out-of-the-box triage and symptom checker content, as well as easy integration with our Language Understanding Intelligent Service (LUIS) and other cognitive services.

Our partners are using the Microsoft Health Bot Service to build health bot instances that address a wide range of healthcare-specific use cases. For example, insurers are using our service to build health bot instances that give their customers an easy way to look up the status of a claim and ask questions about benefits and services. Meanwhile, providers have built health bot instances that triage patient issues with a symptom checker, help patients find appropriate care, and look up nearby doctors.

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